Return Request Form

Return Authorization

Policy & Procedure

   

Although it is rare that shipped client goods may be received damaged or in some other form fail to meet client needs, the following policy sets forth our procedure to return items for credit, repair or replacement.

 

 

Original Order Information
Order Number:  
Order Date:
Ship To Name:  
Your Name:  
Your Email Address:  
Your Phone Number:  
Ship To Postal Code:  

Item to be Returned
Item Number:  
Item Description:

Reason for Return

Would You Like a Replacement?

Comments / Additional Information

Return Policy

Return Authorization

Policy & Procedure

  1.       Notify BYOG within 48 hours of client receipt of goods in the event the goods provided by BYOG require repair or replacement.

 

                                    Materials Management – (925) 829-3950 Ext 211

                                    Email –  service@calgear.net   

 

  2.       Customers need to review the need for repair or replacement with BYOG materials management as a first step.

 

  3.       BYOG materials management will provide an Return Authorization number (RA) to the customer for reference and shipping identification.  Requests for credit, repair or replacement can not be processed without an RA number.

 

4.       Upon BYOG receipt of authorized goods returns, BYOG will implement the repair or replacement remedy to best suit client circumstances and within the original scope of work parameters.  

 

5.       Expenses for shipping and handling shall be borne by each respective shipper.

 

6.        Only store (BYOG) credit and no cash credit will be issued as compensation for repair or replacement of damaged goods.

  • Items must be returned within 15 days of receipt.
  • Returned items may be subject to a restocking fee.
  • All items must be returned in the original containers.